2020

12-18

What is Customized colors?
When the customer requests any color, we will analyze the first, see if it will be our regular production color. Most co...

2020

12-18

What is customization?
"Customization" originated in Savile Street, meaning tailored for individual customers tailored. According to the specif...

2020

12-18

What is the process of customization service?
We can do OEM / ODM and customization. First, you provide the concept of the product, and then we will discuss the feasi...

2020

12-18

What is your MOQ for customization items?
The MOQ of customization items depends on the detailed craft demands.  Normal MOQ is 5,000pcs.

2020

12-18

Is the new mould my private mould?
Yes, the new mould customized for you is your private mould. We won’t use it for any other customers expect you.

2020

12-18

When I need silk screen printing or label/sticker, is the printing plate necessary?
Yes, when you need silk screen printing or label/sticker, the first step is to make the printing plate.

2020

12-18

What happens if the printing plate broken during the continuous production process?
We will fix and maintain the printing plate during the continuous production process.

2020

12-18

How long is my private mould’s service life?
Generally speaking, the mould’s service life is 500,000- 800,000pcs production if it is kept using. There will be regula...

2020

12-18

How long does it take to finish my new mould?
The lead time for new mould is around 25-35days, for mass production is around 40days.

2020

12-18

How to start the customization?
Our custom process is: design - solution - production sample - manufacturing - after sales service.

2020

12-18

How do I know if the product will be done according to my requirements?
3D drawing with all dimensions, profiles and shapes will be provided before new mould production. It can be modified unt...

2020

12-18

If the sample made by new mould for free?
After mould production, 2-3 sets samples will be provided for confirmation freely. If you need more samples to do tests,...

2020

12-18

What to do if the sample made by new mould failed in the test?
Samples made by new mould will be tested by customers. If it is our problem caused the failure, we will remodify the mou...

2020

12-18

What to do if there is quality problem after receiving the goods?
All the products are fully inspected before shipment, and there won’t be defective products. Pictures of the product and...

2020

12-18

How do I contact you to start the customization?
Please email us to sales2@hai-tong.com or call us via 0086-13600285807 to talk about the details you need. Please provid...

2020

12-18

What is your MOQ?
The MOQ depends on the capacity and detailed customized demands.  Normal MOQ is 1,000pcs.

2020

12-18

Why the MOQ is so high, can you reduce it?
That is due to the mass production process of material loss and labor costs. If it is reduced less than 1,000pcs, which ...

2020

12-18

Do you have any stock to retail?
We only make customization based on customer’s special requirements and there is no stock.

2020

12-18

How long is the lead time?
The lead time for new mould is around 25-35days, for mass production is around 40 days.

2020

12-18

How do you control the quality?
Before moulding, 3D drawing will be confirmed firstly. After moulding, samples will be provided for approval. The mass p...
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